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Handling Hundreds of Motorists' Calls

Jan 3, 2014|

AAA's Steve Pacer

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Automatically Generated Transcript (may not be 100% accurate)

One indicator on a frigid morning like this is the AAA. And the Tripoli Steve pacers with us on the WB and my -- morning Steve. Morning guys are great what's it like this morning -- your phone's ringing. And they are you know it's. Any time it's like this it's pretty. Busy for our guys we're seeing about 54% are calls being battery -- a lot of people are seeing their batteries not starting which is not surprising when it gets difficult. Is it concentrated and any one area. -- -- you know it really is we we go all over western new York and we go up through Watertown Syracuse Ithaca. It basically Western New York so it's pretty much all over humbled that they need to metro area and rural areas too so we've got the brunt of the column this morning. Steve how many calls and end it can you compare it to an you know a typical winter morning. Yeah you know we've got more than 200 calls active right now we've cleared more than a hundred. As of this morning. Typical January day in about 550 to 560 calls. Yesterday we -- more than 800 calls. Men like it said today party about about 300 so it's going to be a busy day. And I think people that he'd have to patient you know whether or not they need AAA or not even just driving it's going to be erupted for a lot of people. Give me a sense of the process that he two calls go to and what what's your response time right about now. On the you know it really depends we prioritize our calls. Based on where the person is so if somebody has broken down side of the road and they can get to shelter. That's -- we tried to get to burst if you're at home and -- you know you're able to get back into your house and your okay. That might go down the list a little bit we really try to focus on the person who. Really can't get any shelter and even if you are broken down on the side of the road -- get to a restaurant or some kind of it has been really recommend that because it's. Our drivers have to deal with this -- conditions that regular drivers have to deal with as well. Yeah any suggestions. For people have been to your -- Folks are getting you know firm with their courage in this cold weather what they should be doing. Are we you know I think he can do a lot of things before you leave for work the night before or even at your house. Pack a winter driving case you can keep things like shovel a blanket water. Something that you might need Q are broken down on the side of the road. You're worried about your battery. Tom batteries only last about three to five years so if you make it through that -- but you're on. But later on that scale you might wanna get it tested within the next week or so because you know you really need that. To get where you're going so it's Smart to get it checked out if your battery is three to five years old. As long as we're talking weather this morning I got to ask you to have some fun with our web poll. Which is harder on you which do you think is worse extreme heat or extreme cold. Who -- got a tough one. To you know and maybe it's because that's how it is now but I think extreme cold is really hard and for our for our driver that triple -- you know they have to stay warm. Their skin is exposed -- there on the side of the road. Metal equipment is really cold. On our drivers and and you know sometimes you can't Wear gloves to pick something that under the -- of a car. So I think extreme cold is worst for us and I really think personally speaking I would much rather. Deal with the hundred degree. Weather and hot sun beating him again then it's cold weather you know ask me that in the summer and it might be different there. Yeah if your drivers have one particular tip. Anything beyond the obvious bundling up wearing gloves that happened how do they cope. -- you know that's pretty much -- I think that they have to keep mentally strong to you know it's one call after the other and it's dealing with people who might be and really bad situations and and might not be feeling about themselves so I think that album. You know it's just being patient being calm and and knowing that at the end of the -- this is buffalo we'll get through this were resilient. And well wait for the next storm and it's only January there. Yeah arrangement that it's winter in buffalo hey thanks Steve. Thank god they aren't we appreciated it Steve pacer with Tripoli of Western New York.